Guide

Verification guide
(KYC and KYB)

How to verify your account step by step, which documents to have on hand and how to avoid the most common mistakes.

First things first: these are TWO different verifications

1 · Personal verification (KYC)

For your individual wallet. It takes a few minutes.

What you need

How it works

  1. Sign in to the app. If your account is not verified you will see the "Verify your identity" screen.
  2. Tap "Verify identity now": the secure Persona flow opens (our verification partner, operated by Bridge).
  3. Fill in your details, upload your ID and take the selfie. When you finish you return to the app.
  4. Accept the Terms of Service: this is a SEPARATE step from identity and it is also mandatory. If it is missing, the app shows you the "Accept terms of service" button (the link also arrives in your welcome email).
  5. The screen unlocks on its own as soon as the verification is approved (usually within minutes).

⚠️ Identity is not the only step

The most common stumble: completing identity verification and assuming you are done — but without accepting the Terms of Service the account stays "incomplete" and is never approved. They are two separate clicks; the app shows you the button for whichever step you are missing.

What each status means

not startedYou have not completed the process yet. Tap "Verify identity now".
incompleteA step is missing on YOUR side: finishing the identity flow or accepting the Terms of Service. The app shows you the button for the missing step.
under reviewEverything submitted; it is being reviewed (1–2 business days max). Nothing to do on your side.
approvedDone! All financial features are unlocked.

2 · Company verification (KYB)

For the business panel. Set aside ~15 minutes and prepare the documents BEFORE you start.

⚠️ Important: it must be completed in ONE sitting

The verification form does not save your progress: if you leave before finishing, you will have to enter everything again. And do not re-submit it if you already completed it once — every submission adds duplicate beneficial owners who will also have to verify. Prepare everything with the checklist below and do it in one go.

Checklist — have this on hand before you start

How it works, step by step

  1. Go to the business panel and tap "Start verification" (it will ask for the legal name and a company email different from your personal email).
  2. The secure Persona form opens: country, company details, registration number and address.
  3. Complete the document sections (incorporation, ownership, activity, good standing) by uploading the files from the checklist.
  4. In "UBO Information" declare the beneficial owners with their email. If you own and run the company, mark yourself as beneficial owner, control person and signatory.
  5. Answer the source-of-funds questionnaire (where the money comes from, estimated income and expected account usage).
  6. When you see "Congratulations" you finished the form — but careful: the process is not over yet. Keep reading.

📬 The last step arrives BY EMAIL (this is where most people get stuck)

When the form is submitted, every beneficial owner receives an email from Persona with their personal link to verify their identity (ID + details). That step is not inside the form: until ALL beneficial owners open their email (check spam) and complete their verification, the company stays "awaiting beneficial owners". Also, on the app's verification screen you will see a button to accept the company terms — that is mandatory too.

What each status means

awaiting ownersOne or more beneficial owners still need to complete the verification they received by email. The app shows you who is missing.
incompleteThe form was left unfinished. Open it again and complete it in one sitting.
under reviewEverything submitted; the compliance team is reviewing it (up to 1 business day). Nothing to do on your side.
activeCompany verified! The panel unlocks automatically.

Frequently asked questions

The most common stumbles and how to fix them.

I completed identity verification and my account is still locked

Personal verification has two steps: identity (ID + selfie) and accepting the Terms of Service. If you completed identity but not the terms, the account stays "incomplete" until that click. Open the app: if the step is pending you will see the "Accept terms of service" button on the verification screen (the link is also in your welcome email).

I completed the company form and it still asks me to verify

Almost certainly a beneficial owner's identity verification is missing — it arrives by email (check the inbox of the email you declared for each owner, including spam) — or the company terms still need to be accepted from the button in the app. Do not fill in the form again.

I reopened the verification and it asks for everything from scratch

That is how the form behaves: it does not save progress (it is single-session). If company information was missing, prepare with the checklist and complete it in one go. If what's missing is the beneficial owners, do not re-submit: their verification arrives by email.

It says "awaiting owners" and I already verified myself

The beneficial owner verification is specific to the company process — it is different from your personal wallet KYC. Every owner (including you, if you declared yourself as one) must open the Persona email they received after the form was submitted and complete that link.

I verified my company but the wallet asks me to verify my identity

They are two independent verifications: KYB unlocks the business panel and personal KYC unlocks your individual wallet. Complete your KYC from the "Verify your identity" screen using the "Verify identity now" button.

When I sign in it says my email "belongs to a company"

You are trying to sign in with the company email (the one you used for KYB). Your session is personal: sign in with your usual email (the owner's), and access the company panel from there.

I completed everything and it is still "under review"

Once all details and beneficial owners are complete, a final review by the compliance team remains (usually less than 1 business day). It requires no action from you — we notify you on approval. If more than 2 business days go by, write to us.

Still stuck?

Write to us from your account email and we will unblock you:

[email protected] · Status

Useful links